Privacy Policy
Last updated: 01 October, 2025
CricArabia Platforms Limited, together with its subsidiaries and affiliates (collectively referred to as “CricArabia”, “Company”, “we”, “our”, or “us”), respects the privacy of its users (“Users”, “you”, “your”) and is committed to safeguarding it in all respects. This Privacy Policy forms an integral part of the Terms and Conditions of CricArabia. All capitalized terms used but not defined herein shall have the same meaning ascribed to them under the Terms and Conditions. This Policy applies to all users who access or use CricArabia's websites, mobile applications, and digital platforms (collectively referred to as the “Platform”) that offer cricket related digital content, services, and features (collectively referred to as the “Services”). By accessing, browsing, or using the Platform or Services, you acknowledge that you have read, understood, and unconditionally agreed to the terms of this Privacy Policy. Any dispute relating to privacy shall be governed by this Privacy Policy read in conjunction with the Terms and Conditions.
Applicability and Scope
This Privacy Policy explains how CricArabia collects, uses, stores, processes, transfers, and protects personal information provided by users. This Policy applies only to information collected through the Platform and does not apply to information collected offline or through third party websites, applications, or services that are not directly linked to this Policy.
Compliance With Law
This Privacy Policy is published in accordance with applicable Indian laws, including:
- Section 43A of the Information Technology Act, 2000
- Regulation 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011
Personal Information
For the purpose of this Policy, “Personal Information” means any information that relates to an identifiable natural person, either directly or indirectly, as defined under applicable law.
Sensitive personal data or information may include, but is not limited to:
- Passwords and authentication credentials
- Financial details such as bank account, credit card, debit card, or payment instrument information
- Health and medical information
- Name, age, address, email address, phone number, date of birth
- Biometric data
- Sexual orientation
- Visitor information provided during registration or usage
- Call data records
All such data is collectively referred to as “Personal Information”.
Information We Collect
CricArabia collects information in the following ways:
1. Information Provided by Users
Users may provide Personal Information voluntarily when registering, subscribing, participating in surveys, submitting feedback, contacting support, or using specific features of the Platform.
This may include, but is not limited to:
- Name and contact details
- Email address
- Age, gender, location, and PIN code
- Payment or billing details for paid services
- Login credentials
- Preferences, interests, and usage information
Users are not required to provide Personal Information merely to browse the Platform.
2. Automatically Collected Information
We automatically collect certain information when you access or use the Platform, including:
- IP address
- Device identifiers
- Browser type and version
- Operating system
- Network information
- Location data
- Log files and usage statistics
Use of Information
The information collected by CricArabia is used to:
- Provide, operate, and improve the Services
- Personalize user experience
- Process subscriptions and payments
- Communicate updates, offers, and service related information
- Analyze usage patterns and user behavior
- Enhance security and prevent fraud
- Develop new features and services
Information that is freely available in the public domain or disclosed under applicable law shall not be considered sensitive.
Children’s Information
CricArabia assumes that users below the age of 18 access the Platform with valid parental or legal guardian consent. The Company does not knowingly collect Personal Information from children without such consent.
Subscription and Paid Services
For paid subscriptions or services, CricArabia or its authorized payment partners may collect billing and transaction related information. In app purchases are processed by respective platform providers such as app stores. Subscriptions may auto renew unless cancelled by the user prior to the end of the billing cycle.
Cookies and Tracking Technologies
CricArabia uses cookies and similar technologies to enhance user experience, analyze traffic, and personalize content. Cookies do not access data from your device without permission.
Third party advertisers may also place cookies, which are governed by their respective privacy policies.
Users may manage or disable cookies through browser or device settings, subject to functionality limitations.
Device Information and Permissions
With user permission, CricArabia may access certain device data such as installed applications, device identifiers, network information, and approximate location solely to improve service quality and personalization. Such data is transmitted securely using encrypted connections and is not shared with external third parties.
Log Files
We collect log information such as IP address, device details, operating system, browser information, and connection speed to ensure platform security, diagnostics, and performance optimization.
Information From Third Parties
CricArabia may receive information from partners, service providers, or platform operators and combine it with existing user data to improve service delivery and communication accuracy.
Analytics and Advertising
We may use analytics tools such as Google Analytics to understand user demographics and behavior. These reports are aggregated and anonymized and do not identify individual users.
Users may opt out of analytics tracking using available browser tools or settings.
Third Party Links and Integrations
The Platform may contain links or integrations to third party websites, applications, or services. CricArabia is not responsible for the privacy practices of such third parties. Users are encouraged to review the respective privacy policies before sharing any information.
Information Sharing
CricArabia may share Personal Information without prior user consent only in the following circumstances:
- When required by law, regulation, court order, or governmental authority
- For prevention, investigation, or prosecution of unlawful activities
- With group companies, employees, and authorized service providers for operational purposes
- With advertising partners in anonymized or aggregated form
- In the event of merger, acquisition, or business restructuring
CricArabia does not sell Personal Information to third parties.
Access, Correction, and Deletion
Users may request access, correction, or deletion of their Personal Information by contacting CricArabia. Requests may be declined if they are repetitive, impractical, or legally restricted.
Residual data may remain in backup systems for a limited period as required for legal or operational purposes.
Information Security
CricArabia implements reasonable technical, administrative, and physical safeguards to protect Personal Information, including encryption, firewalls, access controls, and internal audits.
While we strive to protect user data, no system is completely secure and absolute security cannot be guaranteed.
Changes to This Policy
CricArabia may update this Privacy Policy from time to time. Any changes will be effective upon publication on the Platform. Continued use of the Services constitutes acceptance of the updated Policy.
Consent Withdrawal and Data Requests
Users may withdraw consent, request data access, download, or deletion by writing to:
Email: grievance@cricarabia.com
Please include sufficient details to verify identity and process the request efficiently.
Copyright Complaints
For copyright related complaints, please provide:
- Authorized signature of the complainant
- Identification of the copyrighted work
- Location of the infringing material on the Platform
- Contact details of the complainant
- A good faith statement regarding unauthorized use
- A declaration of accuracy under penalty of perjury
